New Support Verification Process for PlayStation Shark Cards

Support Verification Update

Rockstar has updated its verification requirements for missing Shark Card claims on PlayStation consoles. You now need to provide a clear video recording of your transaction history to confirm your digital purchases.

Required Documentation Steps

• Account Visibility: Capture your PSN ID clearly within the transaction details screen.
• Transaction Detail: Ensure the specific Shark Card tier is visible in your history.
• Submission Protocol: Upload oversized video files as unlisted YouTube links for support review.

General account interface fixes were also applied. This extra recording step is a massive headache for users.